Nexus Sales Privacy Policy

Effective November 2, 2026

Nexus Sales (sales.radiuslocal.ai) is the sales workspace that CallRadius LLC and ClickRadius LLC ("we") and their sales representatives and managers use to keep track of prospects, book meetings, hold video meetings and send email. This policy explains what information Nexus Sales handles, why, and the choices you have. It covers the people who sign in (reps and managers) and the people they work with (prospects and customers).

Information we handle

• Accounts for reps and managers: name, email address, phone number if given, team, password (stored only as a one-way hash), sign-in sessions, and a record of actions taken in the app.
• Prospect and customer records: business names, contact names, email addresses, phone numbers, notes, deals, quotes and tasks entered by our team.
• Meeting bookings: when someone books a meeting through a booking page, the name, email address, phone number, business name and any answer they type in.
• Email: messages our team sends and receives through Nexus Sales. Emails we send can contain a small image and tracked links that tell the sender when the email was opened or a link was clicked. Every marketing email has an unsubscribe link, and we honor it.
• Video meetings: meetings run on our own server. We record who joined and when. A host or authorized manager can start an audio/video recording; the meeting interface displays a Recording indicator. Recordings are available to the host and authorized staff. Staff can create a link that lets anyone holding it view the recording without signing in, and can set an expiry or turn the link off. If AI notes are enabled, live captions are saved and processed into a summary and action items for authorized staff, by an AI service we run or by our AI provider (OpenAI), under API terms that don't allow it to train on that data. When the consent setting is on, guests are asked to agree to recording and AI notes before they join, and their agreement is logged with the time. Webinar polls record each viewer's answer; presenters see the totals. Captions are normally made by the participant's own browser. When a browser can't do that (for example Firefox), and captions or AI notes are on, that participant's speech is sent to our speech-to-text provider (OpenAI) only to turn it into caption text, under its API terms, which don't allow it to train on that data.

Google Calendar

A rep can choose to connect their own Google Calendar from their Account page. It is optional. If they do, Nexus Sales asks Google for these permissions and uses them only as described here:

• Your email address (openid, userinfo.email): to show which Google account is connected.
• Free/busy times (calendar.freebusy): to check which times Google reports as busy.
• Calendar events (calendar.events.owned): to add, move and remove meetings booked through Nexus Sales, and to distinguish those meetings from separate appointments that overlap them. For that distinction, Nexus Sales temporarily reads event IDs, start/end times, calendar time zone, cancellation status and whether an event blocks time. It does not request personal event titles, descriptions, locations or attendee details. Events Nexus Sales creates contain the meeting details (the prospect's name, business, email, phone and video link) for the rep's calendar. They have no attendees, and Google is told not to email anyone.

What we store: the connected Google email address, an encrypted refresh token (short-lived access tokens are held in memory), busy intervals and the period they cover (replaced after a complete check, with the previous copy kept if a check fails), and IDs and write times for Nexus Sales's own events. IDs of personal events are used only in memory and are not saved. Because attendee responses are not read, a declined invitation that is still marked busy can conservatively block a time here. When Google is unavailable after a successful check, booking uses the last checked copy, which may miss later calendar changes.

Nexus Sales's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. In particular:

• Google data is used only to provide the calendar features described above, for the rep who connected it.
• It is not sold, not used for advertising, and not shared with anyone else, except where the law requires it.
• It is not used to train AI or machine-learning models.
• No person reads it, except when the rep asks us for help with it, when it is needed for security, or when the law requires it.

Removing access: click Disconnect on the Google Calendar card on your Account page. Nexus Sales then deletes the saved token and busy times and asks Google to cancel its access. You can also remove access at any time at myaccount.google.com/permissions. Meetings already added to your Google Calendar stay there unless you delete them.

How we use information

Only to run Nexus Sales and our sales work: managing prospects and customers, booking and holding meetings, sending email, working out commissions, and keeping the system secure. We do not sell personal information.

Who we share it with

Information stays on our own servers, and our email is sent from our own mail server. We share information only:

• with the company's own billing system when a customer signs up or a deal is won, so the customer can be set up;
• when the law requires it.

Security and how long we keep it

All connections use HTTPS. Passwords are hashed and Google tokens are encrypted. Access is limited to signed-in staff, and each person sees only what their role allows. We keep records while they are needed for our sales and accounting work. When a rep disconnects Google, their Google token and busy times are deleted straight away.

Your choices

To unsubscribe from our email, use the link in any email. To ask what we hold about you, or to have it corrected or deleted, email us at the address below.

Changes and contact

If this policy changes, we will update it on this page and change the date above. Questions: doug@callradius.io.